We direct our resources towards the issues that we believe are most relevant to our business and where we can make the most impact through our actions and expertise. As such, we have established four global areas of focus:

  • Fair and transparent products meeting customer needs
  • Best people for the best performing business
  • Protecting the environment
  • Supporting local communities
  • We value the trust customers place in our business and we aim to live up to their expectations
  • We are committed to presenting our products clearly and transparently
  • We believe in maintaining open and clear communications to help customers make informed decisions
  • We value and respect
    employees of all backgrounds
  • We are committed to developing
    and maintaining a diverse and
    inclusive culture that rejects any form of
    discrimination, harassment or bullying.
    We operate in accordance with the United
    Nations’ Universal Declaration of Human
    Rights, which we promote through our
    employment policies and practices
  • We believe that in order to attract and retain the best talent, we have to excel in encouraging, developing and rewarding our employees
  • We recognise the importance of minimising
    the environmental impact of our operations
  • We are working towards global monitoring
    of the environmental impacts of our
    occupied properties
  • We aim to deliver superior performance for
    our property investment portfolio through
    integrating sustainability into business
    culture, activities and decision making
  • We support our communities through charitable donations, in-kind contributions, sponsorship and volunteering
  • We work with charity partners to deliver projects
    and programmes with an emphasis on
    education (particularly financial capability) and
    social welfare (particularly projects that
    support the most vulnerable)
  • We focus our efforts on long-term,
    sustainable projects that have
    measurable benefits